I wanted to thank you personally for the great job that you and your team at ARI did in repairing my car.
I picked it up 2 weeks ago and thanked Patrick, Brian and Craig for the efforts they did, as well as the other members of the ARI team. Ryan especially spent many hours in sanding down the metal to where it could be painted. It was not an easy job, especially getting the window glass back in place. As you know, it was many months before it was ready to come home but the wait was worth it. The additional steel metal corrections we put on the car as well as some of the mechanical suggestions you made were spot on and the finished paint job looks terrific. It's nice to see it with a consistent color on all parts of the car.
I had the car out on the road a few times this weekend and all seems well with the engine and the mechanicals. Once again thank you to you and your team for a very professional job in repairing my car and as you originally said, in making it look so much better than it saw!! I would not hesitate to recommend ARI to anyone looking to restore their collector cars.
When I had my 1974 Jensen brought to Automotive Restorations Inc. it was showing many signs of its age. Now that the work has been completed by the numerous artists and craftspeople at your company, my Jensen looks beautiful again. The wonderful work on my favorite automobile has helped restore it to its former glory. Many people have given me compliments about how great the Jensen now looks. The compliments truly belong to you and your team. Many thanks to all of you.
Please convey to all whose efforts contributed to the restoration of my wife's BMW. My sincere thanks and appreciation for their wonderful work and attention to detail. Your oversight and operations speak for themselves in the high calibre, quality and excellence of the finished results. Many thanks.
More often than not, a vendor only hears from a customer when there is a problem. I hope to change that one-sided practice. It is only right that a vendor be praised when a customer is not only satisfied, but feels as though the vendor has done all in his power to fulfill his obligations to the customer in a most professional and personal manner.
Such is the case in my experience with you and the personnel of Automotive Restorations. From the time we first met in mid 2001 to my decision to move forward with the project in late 2001 to final completion in mid 2002, you and your firm have been absolutely honest, straightforward and have delivered, although not inexpensively, what you have promised. (Remember the old adage: "The stench of poor quality lingers long after the sting of price has disappeared.") You have been promptly responsive to details as they arose and, because of your personal interest in the project and your sense of ethics you often provided additional finishing details and service at no charge because they were the right things to do in a project of this size.
Today, my 1975 Mercedes-Benz, totally restored without flaws, sits in my garage in Newport Beach, California again, thanks to your shipping arrangements, as testimony to how it should work in this somewhat jaded world of customer-vendor relationship and performance.
Many thanks to you, Chip, Craig and Denise for all their patient efforts on my behalf.
This is a letter long overdue. The thoughts expressed are those of appreciation and acknowledgement. Over the past six years, you and your shop have worked on nine cars of mine. Restored three of them from frame up, re-designed two, built race engines, and you're responsible for bringing the Tojeiro from the back of the pack competitively to the top 10% in the highly competitive class of sports racers. All of which was performed with the highest degree of professionalism. The results not only speak for themselves, but others recognize your superior work as well -- from the tech inspector to the fan with the camera. Auto Restorations, not being a philanthropic endeavor, charges money for the work performed, but I've gotten so much more from our relationship as have others -- counsel, support, tech advice and answering the never-ending questions.
I have been interested in the craftsmanship of cars since the age of thirteen and have owned temperamental beauties since the age of eighteen. In that time I have lived in eleven different cities, so I know of what I speak when I praise Automotive Restorations caliber of performance.
I consider myself fortunate to have found Automotive Restorations, and appreciate the quality of work. Separately, I consider you a friend. Thoreau is attributed with saying, "A man cannot be said to succeed in this life who does not satisfy one friend."